Internet radio issues on T+A legacy devices

Update February 4th 2025
We would like to provide you with another update on the restoration of the Internet radio service, given that we have encouraging news to share.
Our team has now entered the testing phase in collaboration with two German partners. The goal of this phase is to refine the migration of the vTuner service to a new platform and ensure a reliable alternative for all affected devices.
A key focus is making sure that this solution will also work for older devices, so that as many users as possible can regain full access to the service.
We sincerely appreciate your patience and the many positive messages we have received. As soon as testing is successfully completed and implementation is within reach, we will provide you with further updates.
Thank you for your understanding and support!

Update January 28th 2025
Our team is working diligently on a solution. As of today, vTuner remains inaccessible and has not responded to any inquiries through any channel. Therefore, our team is currently working on porting the vTuner architecture to an alternative service. We hope to provide you with more detailed information on this in the course of next week. We'd like to use this opportunity to once again thank you for alle your kind messages of support, suggestions, support and above all patience.

Dear T+A Users,

Since January 19th 2025, we have been receiving an increasing number of reports regarding disruptions to Internet radio functionality in devices produced between 2007 and 2015. The Internet radio function in these devices is provided by the "vTuner" service. Unfortunately, since this weekend, Internet radio has become inaccessible.
We cannot explain the cause of the issue, as we have an unlimited agreement with vTuner to provide the Internet radio service. Our team is currently working diligently to contact vTuner to find a solution.

However, we regret to inform you that, as of today, we are unable to estimate how long this disruption may last, as we have not yet received any response from vTuner.

As a temporary workaround, we recommend using Internet radio via Bluetooth on compatible models by streaming from your mobile device, such as through smartphone apps like "Radioplayer."

We understand how frustrating this situation is and are doing everything in our power to reactivate the service as quickly as possible.

To allow our team to resolve the issue effectively, we kindly ask for your understanding with the following two requests:
Please refrain from sending in your devices. As the issue does not originate in the hardware, neither our service teams in Herford nor your local dealer will be able to resolve it.
Please also avoid contacting us regarding this matter. Furthermore, our entire service team is intensely engaged in testing alternative solutions, and we want to ensure we are utilizing all resources as efficiently as possible to resolve the issue quickly.

Thank you for your patience and understanding.

Best regards,
Your T+A Team

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For product advice, your local T+A dealer will be pleased to hear from you.

Electronics Serviceline
Phone: +49 52 21 / 76 76-53
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Fr. 9:30 h – 12:00 h

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Electronics Service: e-service[at]ta-hifi.com
Loudspeaker Service: ls-service[at]ta-hifi.com

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