Repair and spare parts
I need a spare part for one of your products. How do I get this?
You can order spare parts from your T+A dealer or directly from us by e-mail, fax or telephone.
I have a defective device, how do I proceed to have it repaired?
You can take your defective device to your dealer, who will repair it in his own workshop, or send it to T+A. Alternatively, we also offer you the option of sending us your defective device directly to the factory for repair.
Where may I send a defective device or a defective accessory?
Please send your repair to our home address:
T+A Elektroakustik GmbH & Co. KG
32052 Herford / Germany
What do I have to consider when sending in a repair?
It is not necessary to announce the repair in advance or by phone.
Please be sure to include a cover letter with your address, contact information (e-mail, fax, phone) and a detailed description of the defect with each submission. We do not require accessories such as cables, manuals, antennas, remote controls, etc. for the repair, unless these are also defective. In the case of a defective CD/DVD/BD player, it is advantageous if you enclose one of your CD/DVDs with which the fault occurred in your case. This can be very helpful in determining the error.
If no original packaging or suitable third-party packaging is available, we will be happy to supply you with transport packaging in advance on request against reimbursement of costs.
Can I also drop off and pick up repairs directly at your plant?
You are also welcome to drop off and pick up your repairs in person. However, we do not perform same-day repairs, which means there is no option to wait for the repair.
Our main office is staffed Monday through Thursday from 8:00 a.m. - 4:30 p.m. and Friday from 8:00 a.m. - 1:30 p.m. Please note that chargeable repairs can unfortunately only be paid for in cash upon collection.
Can I get a cost estimate before the repair?
We will be happy to provide you with a cost estimate before the repair if you wish.
Please note, however, that the preparation of cost estimates is subject to a charge, as the devices often have to be partially repaired first. These costs are incurred if you reclaim the device unrepaired. Depending on the effort, we charge approx. 50,- to 100,-€ gross for the preparation of a cost estimate.
How can I pay for repairs, spare parts or estimates?
At present, we only offer advance bank transfer, cash on delivery or cash on collection as payment options. If you would like to transfer in advance, we will send you an order confirmation with the invoice data by fax or e-mail, or you transfer based on a previously prepared cost estimate.